Privacy Policy
Last Updated: 11/17/2025
Kokoro Cleaning Henderson
Clean Home, Clean Heart.
At Kokoro Cleaning Henderson, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, schedule a service, or interact with us.
1. Information We Collect
A. Personal Information
- Full name
- Email address
- Phone number
- Residential address
- Service details and preferences
- Booking date and time
B. Payment Information
- Billing details
- Credit/debit card information (processed securely through our payment provider — we do not store card numbers)
C. Technical / Website Information
- IP address
- Browser type
- Device type
- Cookies
- Pages visited
- Time spent on the website
D. Communications
- Information provided through contact forms, email inquiries, text messages, and phone calls
2. How We Use Your Information
Your information is used to provide a seamless and personalized cleaning experience. We may use your information for:
- Scheduling and managing cleaning services
- Sending confirmations, reminders, or updates
- Improving website performance
- Customer support and communication
- Processing payments securely
- Internal business analytics
- Marketing updates (only with your consent)
We never sell your information.
3. How We Share Your Information
We do NOT sell or rent your personal information to third parties.
A. Trusted Service Providers
We may share information with trusted partners such as:
- Payment processors
- Website hosting services
- Scheduling platforms (e.g., BookingKoala)
B. Legal Obligations
We may disclose information if required by law, court order, or government authorities.
4. Cookies & Tracking Technologies
We use cookies to improve loading speed, personalize user experience, analyze website traffic, and enhance service performance. You may disable cookies in your browser settings at any time.
5. Data Protection & Security
We use strong security measures including encrypted data transmissions, secure payment processing, restricted access, and regular monitoring. While we take great care, no online system is 100% secure.
6. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Request corrections
- Request deletion
- Opt out of marketing
- Request limits on certain data uses
To request changes, email us: contacthenderson@kokorocleaning.net
7. Data Retention
We retain information only as long as necessary to provide services, meet legal requirements, or maintain business records. Data is securely deleted when no longer needed.
8. Children’s Privacy
Our services are not intended for anyone under 18 years old. We do not knowingly collect children’s data.
9. Links to External Websites
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
10. Updates to This Privacy Policy
We may update this policy to reflect changes in services, legal requirements, or privacy practices. Updates will be posted on this page with a revised date.
Certificates
Usa-Acord certificate of insurance
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Phone: (725) 777-2540
- Email: contacthenderson@kokorocleaning.net
- Kokoro Cleaning Henderson — Clean Home, Clean Heart.